Privacy Policy

Handy Hero

Effective Date: November 22, 2025

Handy Hero ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a lead form through Facebook or Instagram, call us, or text us.

You can reach us at any time with privacy questions: Email: richard@callhandyhero.com Phone: 559-909-7281 Address: 931 W Princeton Ave, Visalia, CA 93277

1. Information We Collect

We may collect the following types of information:

  • Personal Information You Provide

    • Full name

    • Phone number

    • Email address (if provided)

    • Home or service address (if you request service)

    • Any additional details you share when requesting a quote or scheduling service

  • Automatically Collected Information

    • IP address

    • Browser type and device information

    • Pages visited and time spent on our website

    • Cookies and similar tracking technologies (Google Analytics, Facebook Pixel, GoHighLevel tracking, etc.)

2. How We Collect Your Information

  • Facebook & Instagram Lead Forms (Meta Lead Ads)

  • Phone calls or voicemails

  • Text messages (SMS) you send us

  • Website contact forms

  • Third-party tracking tools (Google Analytics, Facebook Pixel, GoHighLevel)

3. SMS / Text Messaging & TCPA Consent

By providing your phone number through a Facebook/Instagram lead form, website form, or verbally over the phone, and indicating consent (by clicking “Submit,” saying “yes,” or otherwise agreeing), you expressly agree that Handy Hero and our messaging provider (GoHighLevel) may send you text messages (both automated and manual) regarding:

  • Scheduling and confirming appointments

  • Service reminders and updates

  • Special offers and promotions

  • Follow-up after your inquiry or service

Message and data rates may apply. Message frequency varies.

How to Opt Out: Reply STOP to any text message from us, or contact us at 559-909-7281 or richard@callhandyhero.com to be removed. You can also reply HELP for help.

We fully comply with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

4. How We Use Your Information

We use your information to:

  • Respond to your inquiries and schedule service

  • Send appointment confirmations and reminders

  • Provide quotes and follow up on leads

  • Improve our website and marketing

  • Send occasional promotional offers (only if you’ve opted in)

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We only share information with trusted service providers who help us operate our business (examples):

  • GoHighLevel (CRM, texting, and automation platform)

  • Google Analytics

  • Facebook/Meta (for ad tracking and lead delivery)

  • Our internal team and licensed technicians

These providers are contractually required to keep your information confidential and secure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies (Google Analytics, Facebook Pixel, etc.) to improve user experience and track ad performance. You can disable cookies in your browser settings, but some features may not work properly.

7. California Residents (CCPA / CPRA Rights)

If you are a California resident, you have the right to:

  • Know what personal information we’ve collected about you

  • Request deletion of your personal information

  • Opt out of the sale of your personal information (we do not sell your data)

  • Non-discrimination for exercising your privacy rights

To make a request, email richard@callhandyhero.com or call 559-909-7281.

8. Data Security

We use industry-standard security measures (SSL encryption, secure servers, access controls) to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy here and updating the effective date.

11. Contact Us

Richard Gibson Handy Hero 931 W Princeton Ave Visalia, CA 93277 Phone: 559-909-7281 Email: richard@callhandyhero.com